Shipping policy

SHIPPING, EXCHANGE & RETURN POLICY




COURIERS PARTNERS:

Pakistan: Leopards.

International: DHL 

Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any gazette holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have go through a fraud status check and once cleared by our payment processor will be processed further.

Payments has to be made in advance for all international order. Once the order is shipped, you will receive an email contacting tracking information, be sure to check junk/spam folder as well. International orders shipping charges are based on destination, size and weight. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.

SHIPPING AND HANDLING:

Delivery charges starting from Rs.199 are applicable on all orders. Our customer support team will call you to confirm the order. Orders will be processed after the confirmation on call. For Cash on Delivery (COD) please pay the rider before opening the package.

Orders for Karachi will be delivered within 3-4 working days while delivery to other cities may take 7-10 working days. For queries contact the Customer Support Center at help@mizajstore.com or call us at +923026664925.Nationwide delivery charges are PKR 199 regardless of the order value. 

The order delivery/dispatch may get delayed due to influx of orders during sales and new collection launches.

ONLINE PAYMENTS:

All the orders that are paid online will be processed once the payment has been verified which usually takes 2-3 working days. Once the payment is verified, the order will be dispatched.  

ORDER CANCELLATIONS:

Orders placed through credit card or any other online payment system have to go through a verification process, and once cleared by our payment processor will be processed further. If the verification results in failure, the order will be cancelled automatically. For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 6 confirmation calls in span of 6 days of time. If the order stays unconfirmed after said attempts of calls then it will be cancelled.
Orders can be cancelled upon customer’s request any time before they are processed, “Mizaj” may cancel orders for any reasons which may include:

  • Out of stock items pricing or technical errors.

RETURNS AND EXCHANGE:

Product(s) can be exchanged only as per the following terms:
  • Need to notify within 7 days of receiving the order about exchange.
  • Products must be unused with all the tags intact.
  • Proof of purchase must be given on time of exchange or return i.e. sale receipt or order receipt.
  • products bought on sale, promotion or give gift items cannot be exchanged or returned.
  • Product’s color or look might be different due to lighting used on photoshoot or different screen types used for viewing the product from the photo of the product.
  • We offer refund only for the defected products/ the proof of defect must be given to us through sending us email at help@mizajstore.com, you can also send us message on our Facebook page i.e. https://www.facebook.com/mizajstore or you can call us at +92 302 6664925.
  • Online & In-stores policies are different